Çiğdem Paçal
Instead, we partner with select retailers who proudly showcase Pacal in their stores.
FREQUENTLY ASKED QUESTIONS
What payment methods do you accept?
Master Card (Debit & Credit), Visa (Debit & Credit), Troy (Debit & Credit), American Express
Can I pay in installments?
Payment can be made in installments with Bonus, World, Maximum, CardFinans, Paraf, Axess and Advantage credit cards.
Is the credit card information I send safe from theft?
We work with iyzico , a leading fintech company that provides payment infrastructure to more than 120 thousand e-commerce sites in Turkey and has millions of end users. iyzico is a completely reliable payment system. Holding DDK and PCI-DSS licenses, iyzico provides all its services in accordance with BDDK and PCI-DSS standards.
You can visit the iyzico website for more detailed information.
https://www.iyzico.com
Where can I enter the promotional code?
Enter the code on the checkout page, not on the cart page.*** Please note: You can only use one promotional code at a time.***
How can I check the status of my order?
If you have a PACAL account, log in and select “My Orders” from the menu. There you can find the order number.
If you haven't created an account, don't worry. You can create one at any time with the email address you used to place the order. Also note that with every order, we send an order confirmation email and shipping confirmation email to the email address used in the purchase. Make sure to check all inboxes as it may end up in the junk/spam folder.
Still can't find it? Email us at cigdem@pacaljewelry.com.
Which shipping company do you work with?
We work with MNG Cargo and Yurtiçi Kargo.
Is there a shipping fee for domestic shipments?
All our domestic shipments are free with MNG cargo. If you request shipping via Yurtiçi Kargo, an extra shipping fee of 120 TL will be charged.
How long can I return the product I purchased?
14 days
How can I submit a return request?
If you have a PACAL account, log in and select “My Orders” from the menu. Request a refund by clicking on the return button there. You will find all the details about the return process in the e-mail sent to you.
If you haven't created an account, don't worry. You can create one at any time with the email address you used to place the order.
Still can't find it? Email us at cigdem@pacaljewelry.com.
How long is your warranty period?
At PACAL we stand behind our product, which is why we offer a two-year warranty on all products. Jewelery is warranted to the original consumer/purchaser against breakage or malfunction due to defects in material or workmanship under normal use. The warranty becomes void if the product is damaged or altered in any way by the buyer. We will repair any defective PACAL jewelery or, at our option, replace it with an identical or similar model ONCE ONLY.