Master Card (Debit & Credit), Visa (Debit & Credit), Troy (Debit & Credit), American Express

Payment can be made in installments with Bonus, World, Maximum, CardFinans, Paraf, Axess and Advantage credit cards.

We process orders as quickly as possible. Therefore we cannot guarantee that there will be any changes after your order has been shipped. If you need to change or cancel your order please contact us; We will make every effort to fulfill your request. Order cancellation is not guaranteed. However, you can exchange or return the product after receiving it.

We work with iyzico , a leading fintech company that provides payment infrastructure to more than 120 thousand e-commerce sites in Turkey and has millions of end users. iyzico is a completely reliable payment system. Holding DDK and PCI-DSS licenses, iyzico provides all its services in accordance with BDDK and PCI-DSS standards.

You can visit the iyzico website for more detailed information.
https://www.iyzico.com

Enter the code on the checkout page, not on the cart page.

*** Please note: You can only use one promotional code at a time.***

If you have a PACAL account, log in and select “My Orders” from the menu. There you can find the order number.

If you haven't created an account, don't worry. You can create one at any time with the email address you used to place the order. Also note that with every order, we send an order confirmation email and shipping confirmation email to the email address used in the purchase. Make sure to check all inboxes as it may end up in the junk/spam folder.

Still can't find it? Email us at cigdem@pacaljewelry.com.

We work with Yurtiçi or MNG Cargo for domestic orders.

Shipments made with MNG cargo are free of charge. An additional fee of 120 TL is requested for shipments made with domestic cargo. You can select the cargo company you want on the payment page.

Yes, we ship worldwide.

We make international shipments via FedEX and DHL.

FedEX international shipment fee is $20.
DHL international shipment fee is $30.

All international orders are subject to these fees. Please contact your country's customs office for details.

You can return an item purchased in Turkey can be returned within 14 (fourteen) days from the delivery date.
Please note: We do not accept returns from outside of Turkey.

If you have a PACAL account, log in and select “My Orders” from the menu. Request a refund by clicking on the return button there. You will find all the details about the return process in the e-mail sent to you.

If you haven't created an account, don't worry. You can create one at any time with the email address you used to place the order.

Still can't find it? Email us at cigdem@pacaljewelry.com.

All domestic returns are free.
Please note: We do not accept returns from outside of Turkey.

After the product you returned reaches us and your return approval is completed, the return fee will be deposited to your payment card within 3-4 days.

At PACAL we stand behind our product, which is why we offer a two-year warranty on all products. Jewelery is warranted to the original consumer/purchaser against breakage or malfunction due to defects in material or workmanship under normal use. The warranty becomes void if the product is damaged or altered in any way by the buyer. We will repair any defective PACAL jewelery or, at our option, replace it with an identical or similar model ONCE ONLY.

We do not repair if the product is damaged by the buyer.

No, we do not have a store at the moment.

Yes, we do wholesale. Our online infrastructure for wholesale sales is under installation.

Contact us for your requests.
cigdem@pacaljewelry