You can return or exchange any product within 14 days from the date you receive your order.

Shipping is free for exchanged products. Shipping costs for returned products belong to the buyer. Shipping costs are not refunded for paid shipments.

The return period for products received undamaged within 14 days is 7 days.

If you have a PACAL account, log in, select "My Orders" from the menu, and click on the return button to request a refund. All details about the return process will be sent to you via email.

If you do not have an account yet, you can create one at any time with the email address you used when ordering.

Cases where returns and exchanges are not accepted:

1. For products specially prepared or designed in line with the BUYER's requests or personal needs,
2. In products where any changes or additions have been made to the original size or design upon the BUYER's request,
3. For products with damaged labels, packaging or boxes,
4. The right of withdrawal cannot be exercised for products that cannot be resold.

Please note that returns or exchanges are not accepted on international orders.

If you are still having problems, you can email us at cigdem@pacaljewelry.com.