FAQ
How do I take care of my jewelry?
Gently wipe the surface with the cloth included in your order. Never wash the polishing cloth as it will lose its effectiveness.
Do you have a warranty?
Yes! We provide lifetime warranty.
Please note: This warranty does not cover lost items, scratches due to normal wear and tear, improper use or storage of your product, or modifications made to your product by a third party.
Do you produce custom designs?
We are not currently able to produce custom designs.
How is the Exchange and Return Process?
You can return or exchange the product you purchased by exercising your right of withdrawal within 14 days from the delivery date.
Please note: We do not accept returns from outside of Turkey.
If you have a PACAL account, log in and select "My Orders" from the menu. Click on the return button there to request a return. You will find all the details about the return process in the e-mail sent to you.
If you haven't created an account yet, don't worry. You can create one at any time using the email address you used to place the order.
Still can't find it? Email us at cigdem@pacaljewelry.com.
SHIPPING
Fast shipping
All domestic orders are sent within 1-2 business days via MNG or Yurtiçi Cargo. All international orders are sent via FedEX or DHL within 2-3 business days. It takes 3-5 business days to deliver.
Order Tracking
Tracking numbers will be sent automatically as soon as your order is packaged. If you do not receive your order within 72 hours, please contact us.
Contact Us
If you have any questions about your order, please contact us. Our customer service is available from 8 am to 5 pm, Monday to Friday.
RETURN AND EXCHANGE
Return
You can return any product within 14 days from the date you receive your order.
Please note: We do not accept returns from outside of Turkey.
Exchange
You can exchange any product within 14 days from the date you receive your order.
Please note: We do not accept exchanges from outside of Turkey.
SUPPORT
If you have any questions regarding your order, please contact us.
cigdem@pacaljewelry.com
Whatsapp +90 (535) 301 06 31
PACAL
Sustainable resource use
We dedicate our brand to quality products produced ethically and sustainably. All our parts are traceable throughout the supply chain. We work to ensure that our products contribute to the well-being of people and the planet, and our efforts lead us towards a brighter future.
Ethical Labor
From generation to generation
Our founder, Çiğdem Paçal, founded PACAL to break the norms of the jewelry industry. Cheap, disposable jewelry encourages rapid production of products in factories and therefore consumption. For a more fair world, we design silver jewelry that can be passed down from generation to generation, just like gold jewelry.